Refund and Returns Policy

This policy applies to B2B bulk yeast products supplied by ArtemisYeast through inquiry-based orders. It covers requests related to returns, replacements, account credits, and refund reviews.

Any order-specific written agreement, product specification, quality agreement, or shipping term agreed with ArtemisYeast may take priority where it clearly covers the same issue.

Yeast products are food-grade ingredients. For safety, hygiene, and traceability reasons, returns are not accepted automatically.

Returned goods may only be considered when ArtemisYeast has approved the return in writing before the goods are shipped back. Please do not return any product without written authorization from info@artemisyeast.com.

If you believe there is a quality issue, please email us as soon as possible. Include:

• Order reference or contract reference
• Product name and specification
• Batch, lot, or production code shown on the packaging
• Quantity affected
• Photos of the product, labels, packaging, pallet condition, and any visible issue
• Storage conditions after receipt
• A short description of the issue and when it was discovered
• Any relevant test results or inspection report, if available

We may request retained samples, unopened units, transport documents, warehouse records, or additional testing so the case can be traced properly.

After review, ArtemisYeast may offer one or more of the following remedies where the complaint is confirmed and linked to our supply:

• Replacement of affected goods
• Account credit for future supply
• Refund review under the agreed commercial terms
• Other corrective action agreed in writing

The appropriate remedy depends on the facts of the case, the product involved, the quantity affected, the batch traceability result, and the agreed order terms.

A return, replacement, credit, or refund request may be refused where the issue is caused by factors outside ArtemisYeast control, including:

• Improper storage, handling, or processing after delivery
• Opened, repacked, relabeled, mixed, or partially used product
• Product used after the stated shelf life or contrary to the agreed specification
• Damage occurring after handover under the agreed shipping terms
• Missing batch or lot information that prevents traceability
• Failure to report visible transport damage within a reasonable inspection period
• Changes in customer requirements after the order is confirmed

Please inspect shipments promptly on arrival. If there is visible damage, shortage, wet packaging, broken seals, or pallet damage, record it on the delivery documents where possible and take clear photos before moving or unpacking the goods.

Email the evidence to info@artemisyeast.com with the shipment reference and affected batch details. We will review the issue against the agreed shipping terms and supporting transport records.

If a return is approved, ArtemisYeast will provide written return instructions. Approved returns must normally meet these conditions:

• Goods remain in original, sealed packaging unless we agree otherwise
• Batch and label information is readable and intact
• Goods have been stored according to the agreed specification
• Return transport follows our written instructions
• No product is sent back without written authorization

Products that arrive back opened, damaged, contaminated, untraceable, or not matching the approved return may be rejected.

Timely reporting helps protect traceability and evidence quality. Please report any visible delivery issue as soon as it is found, and report suspected quality issues promptly after discovery.

For complex cases, resolution may require review of production records, retained samples, third-party testing, warehouse records, or carrier documents. We will keep communication practical and focused on the information needed to close the case.

For any refund, return, replacement, credit, shipment damage, or quality complaint request, contact ArtemisYeast by email only:

info@artemisyeast.com

Please include all relevant order, product, batch, photo, and storage information in your first message where possible.